Frequently Asked Questions
Do you have a query? It may have already been answered right here! Check out the most frequently asked questions here at K.D Jewellery…
How long will my order take?
All items at K.D Jewellery are handmade to order. My current order time is: 5 – 7 working days for standard orders; and 7 – 10 days for items purchased from my bridal collection.
Urgent orders may be accomodated (if possible) on request. Please contact K.D prior to ordering.
How will my items be delivered?
All orders are sent via Royal Mail, using their Signed For service. A signature will therefore be required on delivery. Postage is calculated based on the size/weight of each order and charged according to Royal Mail’s current price guide.
If you require Next Day or Special Delivery this can be arranged. Please contact K.D prior to ordering as additional charges will apply.
Can I return my items?
Of course! I want you to be 100% satisfied with every item purchased here at K.D Jewellery and, if not, I am more than happy to help!
If you have any problems or would like to organise a return your items please Contact K.D. You can find the full details of the return policy here.
What age is this jewellery suitable for?
Items at K.D Jewellery are not suitable for children under the age of three. Please ensure all children are supervised when wearing jewellery items of any kind.
What sizes are the bracelets?
All the bracelets here at K.D Jewellery are available in a range of standard sizes, however, most designs feature a sliding clasp, making them adjustable in size. Please see each individual item for the available sizes. A full list of measurements can be found here.
How do you adjust the bracelets?
Many bracelet designs here at K.D Jewellery feature a sliding clasp to open/close; making them adjustable in size.
You will find an instruction video on how to adjust them on my facebook page here.
Do you take custom orders?
Yes! Custom orders and special commissions are always welcome; I always enjoy the opportunity to work on something a little different!
Custom orders are quoted for on an individual basis. Please Contact K.D to discuss your requirements.
Do you have a question that hasn’t been answered here? Please don’t hesitate to Contact K.D – I’m happy to help!